FAQs
General FAQs:
- How do I create an account?
Click “Sign Up” on our homepage, enter your details, and confirm your email.
- How do I place an order?
- Do you offer customer support?
Yes, we offer 24/7 customer support via email, phone, and WhatsApp.
Product FAQs:
- Are your products new or pre-owned?
We sell both brand new and certified pre-owned items. Pre-owned products go through strict quality checks and may include warranties.
- How do I check if a product is in stock?
Payment & Billing FAQs:
- What payment methods do you accept?
We accept credit/debit cards, Cash on Delivery, and “Buy Now, Pay Later” with select providers.
- Is my payment secure?
Yes, we use SSL encryption for all transactions.
- How do I apply a discount code?
Enter your promo code at checkout, and the discount will be applied automatically.
Shipping & Delivery FAQs:
- How long will delivery take?
Orders arrive within 1-3 business days, depending on location. 3-hour express delivery is also available.
- Can I track my order?
Returns & Refunds FAQs:
- What’s your return policy?
You can return most products within 10 days for a refund or exchange.
- How do I request a refund?
Contact customer support, and we’ll process your refund within 5-7 business days.
- Can I exchange an item?
Warranty & Repairs FAQs:
- Do your products come with a warranty?
Yes! Most products include a manufacturer’s warranty, and we also offer 971 Electronics’ service warranty.
- How do I claim a warranty?
Account & Privacy FAQs:
- How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.
- How do I update my shipping address?
Go to “My Account” > “Manage Addresses” and update your details.
- Is my personal information safe?
Yes, we respect your privacy and never share your data with third parties.